Returns & Exchanges
At asever, we prioritize the freshness and safety of our artisanal food products. Due to the perishable nature of our inventory, we offer a 14-day return window for unopened, non-perishable items or a full replacement for any goods received in a damaged condition.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photographs of the product and packaging to your initial email.
Secure Packaging
Once approved, place the unopened items in their original packaging to ensure they are protected during the return shipment process.
Receive Refund or Replacement
After we inspect the returned items, we will process your refund to the original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing